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Shipping & Returns


Returns Policy

You may return most new, unopened items within 3 days of delivery for a store credit and We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your store credit within 2 weeks of giving your package to the return shipper, however, in many cases you will receive a store credit more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days.

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your store credit once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. Lagos deliveries are powered by Tranzit

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full kg.

Delivery Rates in Nigeria

For payments with Cash on Delivery in Lagos and Bank Transfer outside Lagos:

ZONE  SHIPPING COST DELIVERY TIMES
Zone 1 ₦700 2-3 working days
Zone 2 ₦1200 2-3 working days
Zone 3 ₦1400 2-3 working days
Zone 4 ₦1600 2-4 working days
Zone 5 ₦2200 2-4 working days
Zone 6 ₦2500 3-5 working days
  • Zone 1: Lagos Metro: Ikeja, Island, Lekki 
  • Zone2:  Lagos Outskirts Ogba, Festac, Ajah
  • Zone 3: Lagos Suburbs Ikotun, Egbeda, Amuwo Odofin 
  • Zone 4: Regional Towns: Epe, Ikorodu 
  • Zone 5: Non Northern States
  • Zone 6: Northern States 

 

All orders with minimum of ₦55K automatically qualify for free delivery  (5-10 working days). For faster delivery, please pay based on your zone in the table above.

 

Payments

We accept payment by Bank Transfer, Debit Card and Cash on Delivery. To help curb fraud, we prefer bank transfer payment

Shipping Rates to other Countries

We charge a flat rate of ₦20000 for shipping to other countries (7-21 Working days)

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